We have recently updated our Code of Ethics at McCrea Heating & Air Conditioning. All employees are required to sign a document with the following information stating this is how they will conduct themselves while representing McCrea. If you’ve had a great experience with one of our employees who has excelled in these areas of ethics, please write a review to let us know about it!
Integrity- We are forthright ethical and honest in our dealings with customers, employees, and vendors. We keep our promises.
Thorough- We will explore each situation in detail and gather sufficient facts to gain an understanding of the problem, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.
Respect for the Law- We adhere to all laws, regulations and ordinances that pertain to the HVAC industry as prescribed by federal, state, municipal and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
Excellence- We professionally design, install, service, and repair HVAC systems and parts in strict accordance with the highest industry standards.
Safety & Reputation- We maintain a clean, safe, respectable and reputable place of business. We will maintain a safety policy that will be strictly enforced in an effort to provide the safest working environment possible.
Service- We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
Attitude- We will maintain a professional attitude and behavior toward those we serve, our contract partners, our employees, our suppliers, and the public at large.
Contribute- We will help those that are less fortunate by monetary donations, volunteering time and labor to charitable causes.
Respect- We treat our customers, fellow employees and other industry professionals with the utmost respect. We will respect every customer’s home and property and leave them as we found them.
Privacy- We show the greatest respect for the sanctity of our customer’s personal information, their homes and their privacy.
Protect- We will look after the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
Quality- We will provide the best quality service, parts, labor, and equipment available in each situation. Our slogan is “Quality service the first time, every time that is the McCrea way.”